Personal support
from people you can count on.
From a helping hand at home to getting out in your community, we take the time to get to know what matters to you.
Who we are
No two people are the same, and neither is the support they need.
We take the time to understand what's important to our clients, how they like to be supported, and what a good day looks like for them. By getting to know the person behind the support plan, we're able to provide support that feels personal, practical, and tailored to the individual.
We're big believers in accountability. When people trust us with their care — and when that care is funded through public programs — we believe it's important to be transparent, communicate clearly, and make every support hour count.
Supported by technology and intelligent monitoring tools, our team has access to real-time information, better communication, and the insights needed to provide safer, more consistent support.
How we can help
Whether you need help with your daily routine, getting out in your community or keeping your home and garden manageable, we’ll discuss the support that works for you.
Home Help & Personal Care
Support with everyday routines, delivered with respect for your privacy, comfort and independence. This may include help with showering and dressing, medication prompting, preparing meals, laundry and companionship.
Accessing the Community
Support to get out, stay connected and take part in the activities you enjoy. We can help with shopping, appointments, social outings and community activities, including transport as part of your agreed support.
Domestic Assistance
Practical help to keep your home clean, comfortable and manageable. Regular cleaning can include vacuuming, mopping, bathrooms, kitchen surfaces and other agreed tasks, with attention to your priorities and how you like things done.
Routine Gardening
Help with the regular upkeep of your garden and outdoor areas. This can include mowing, weeding, light pruning and tidying accessible areas, with tasks agreed around your needs and the work our team can safely provide.
Getting started with us is simple
From your first enquiry through to ongoing support, our team works alongside you to understand your needs, coordinate services, and ensure your supports continue to meet your goals.
Get in touch
Call us or submit an enquiry or referral. We’ll discuss the support you’re looking for and whether we have the right team available in your area.
Plan your support
We’ll explain your service agreement and costs, then work through your needs, preferences and how you like things done. You’re welcome to involve someone you trust.
Your Support begins
We’ll match suitable workers to your needs and arrange your visits. Your team will have the information they need to provide your agreed support.
Check in and review
We’ll check how your support is working and discuss changes as your needs or preferences change. You can contact us with feedback or questions at any time.
Our Team & Where We Support
A helping hand, a familiar face, someone who follows through. Our team understands that how we provide support matters just as much as the task itself.
We provide in-home and community support across Geelong, Melbourne’s west and communities throughout western Victoria. Get in touch to discuss support in your area.
Down to earth
Friendly, practical people who respect your home, listen to your preferences and know when to help and when to step back.
Our own team
Every support worker is directly employed by Unity Living. We recruit, train and support our team, and take responsibility for the services they provide.
Ready to support you
We verify screening checks, monitor First Aid and CPR requirements, and provide training and guidance for the work our team undertakes.
Matched to you
We consider your preferences and support needs when choosing your workers, and aim for familiar faces wherever possible. Your feedback helps us get the match right.
Better Care, powered by technology
Good support relies on the right information and people who act on it. We use ShiftCare to connect your preferences, visit records and goals, giving our team a clearer picture of your support as it happens.
Live client profiles
Your routines, preferences and support needs are recorded from intake and updated as things change. Workers can access the latest recorded information through their app, including how you like things done.
AI-powered early detection
Care Signals reviews visit notes for potential risks and changes in wellbeing, flagging concerns for our team to review. It adds another layer of oversight to help bring important details to our attention.
Connected schedules & reminders
Shared digital schedules help our team coordinate visits and manage changes. If you opt in, SMS reminders keep you informed about upcoming visits and who is scheduled to support you.
Goals you can track
Updates recorded against your agreed goals help build a picture of progress over time. This gives us useful information to review with you when discussing what’s working and what needs to change.
Clear tasks for each visit
Your agreed support tasks can be recorded for workers to follow and update during visits. This helps keep daily support consistent and makes it easier to see what has been completed.
Your information, protected
Your support information is held in ShiftCare, with staff access controlled through roles and permissions. This helps us share the information needed for your support while protecting your privacy.
In partnership with:
